We respect and are committed to protecting your privacy. Our reservation software company, Stripe, may collect personally identifiable information when you visit/reserve from our site. It will NEVER be disseminated to others.
Your payment and personal information is always safe through Stripe, our online credit card processor. The credit card processing company has/utilizes Secure Sockets Layer (SSL) software, which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
CANCELLATION / REFUND POLICY:
A 10% processing fee will be charged for ANY cancellation, regardless of reason. We highly recommend guests purchase “cancel for any reason” travel insurance as KrellersGetaway will not refund due to pandemic, hurricane, or any other Acts of God. The following policy applies for all cancellations. Cancellation of reservation 60 days or more prior to check-in date will receive a full refund less the processing fee. Cancellation of reservation less than 60 days prior to check-in date will receive a refund, less processing fee, if accommodations can be re-booked and occupied during reservation time period at the rate contracted for. If condo is not re-booked during reservation time period within 30 days, there will be no refund given. Note: ANY and ALL refunds described above will be reduced by the original credit card processing fees as the credit card processor no longer refunds those fees to us. No refunds / adjustments after check-in.
IMPORTANT NOTICE NO SMOKING IN COMMON ELEMENTS
At the 5/19/16 Board meeting, the Board approved a “no smoking” policy in the common elements, including limited common areas. Effective 9/12/16, all of the designated smoking areas throughout the property will be eliminated. As you know, the State and the City and County ordinance already prohibits smoking in enclosed areas of the common elements. The smoking ban will benefit the Islander in a number of respects.
1. Many communities are instituting smoking bans and hotels are required by law to do so. This is becoming a growing trend.
2. It will limit expenses for the Association and its members by reducing the need to clean up ash trays, cigarette butts, etc.
3. It will reduce the risk of fires. Although the risk of a fire is relatively low at our property, a reduction in the risk is significant, particularly when you consider the cost and impact of a fire.
4. Many people are concerned about the risks of second-hand smoke. Eliminating smoking not only makes economic sense, it addresses the legitimate health concerns of many people.
Our goal is to keep our environment healthier and safer. We want the Islander on the Beach experience to be as healthy and congenial as possible for our owners and guests. We thank you in advance for your adherence to this new policy. Please notify your occupants, rental agents and on-island contacts.